Form does not appear on the Website

Check the Form status and Website connection before changing embed code.

Quick checks

1. Open the Form and confirm its status is Published.
2. Confirm the Form is connected to the correct Website.
3. Compare the embed code/integration snippet with the page where it is placed.
4. Reload the public page and try a private window to rule out cached content.

Possible causes

• The Form is still a draft or has been unpublished.
• It is connected to the wrong Website or the connection was not saved.
• The embed snippet is in the wrong place on the Website.
• The Website is not connected or is using old code after a change.
• Account permissions or configuration do not allow Form edits.

Resolution

Publish the Form, save the correct Website connection, and replace the integration snippet with the content Mailix provides. Do not delete the Form or create a new one before checking these steps; that may lose the current configuration.

Confirm

The Form appears on the public page and can display confirmation content after a test submission using the Website's safe testing procedure.

When to contact support

If it is published and correctly connected but still does not appear, send the page URL, Form name, and a configuration screenshot; do not send Website login information.

Next step

Publish and unpublish a Form