Report numbers have not appeared

A report may be empty because there is no activity or aggregated data has not refreshed. A zero does not by itself prove that sending failed.

Quick checks

1. Confirm the correct Campaign, Automation Email, or Funnel is selected.
2. Check the current date range and filters.
3. Reload the report; if a refresh action exists, use it and reload again.
4. Compare logs or the Subscriber list to see whether activity exists.

Possible causes

• No Subscribers have reached the step or no sends have occurred.
• There have been no Opens or Clicks, so engagement metrics are zero.
• Open/click Tracking is disabled or no corresponding event exists.
• The report is waiting for aggregated data to update.
• Filters do not include the activity time.

Resolution

Keep the data unchanged and check logs before resending or reactivating. Refresh the report after confirming activity exists; do not delete runs merely to make numbers appear, as this may remove related history.

Confirm

The update time changes or the activity table appears; metrics reflect the selected scope.

When to contact support

If logs show activity but the report remains empty after refreshing, send the report name, date range, and a status screenshot; do not send unnecessary recipient data.

Next step

View Automation email reports